SEMCO is renowned for its Customer Service. If it’s pre-purchase research or post-sales technical support, please contact us. Listed below are important contact points for any questions you might have:
Hardware
Richard Phillips, 760 727 7800 x 1123, richard.phillips@semco.com
Bill Tincup, 760 727 7800 x 1125, bill.tincup@semco.com
Doug O’Cull, 760 727 7800 x 1192, doug.ocull@semco.com
Software/Networks
Alex Figueiredo, 760 727 7800 x 1122, alex.figueiredo@semco.com
Peter Pantic, 760 727 7800 x 1130, peter.pantic@semco.com
For Warranty and RMA information, please see the Sales Page. Our Toll Free is 800 995 0636 (same extensions as above).
Product Software
The latest software for SEMCO’s family of receivers.
You are required to consult SEMCO technical staff before downloading and installing this software. The latest software may not be compatible with all receiver configurations. You will be required to provide the chassis serial number and the current GUI version installed. Unauthorized installation of this software on any other chassis, may render the system inoperable and may void your warranty.
For customers with receiver touchscreens, the installation files are available below. Please note that the touchscreen files only work with RCMS GUI version 2.6.8 and above. Full touchscreen functionality is only guaranteed if the receiver RCMS client is updated to the latest revision.
| RF & Telemetry Products |
|---|
| R100 / RC100 Series, 1U Receiver Systems, TMReceiverUserGuide.pdf |
| R200A / RC200A Series, 2U Receiver Systems, TMReceiverUserGuide.pdf |
| R400 / RC400, 4U Receiver Systems, TMReceiverUserGuide.pdf |
| R600 / RC600A, 6U Receiver Systems, TMReceiverUserGuide.pdf |
| PTR110 Series, Portable Telemetry Receiver, TMReceiverUserGuide.pdf |
| RPTS100, Ruggedized Portable Telemetry Signal Simulator, RPTS100Man.pdf |
| RT100 / RT200A Series, Antenna Tracking Receiver, RT200Man.pdf |
| TSS200A, Telemetry Signal Simulator, TSS200AMan.pdf |
| MC108A-2, RF Multi-Coupler, MC108A-2Man.pdf |
| PCI600-Kit, Telemetry Card Set, Telemetry-Card-Set-Manual.pdf |
| Surveillance Systems |
| P270 Series, Portable Video/Audio Receiving & Recording System, P270Man.pdf |
| VR67, Analog Video/Audio Receiver, VR67Man.pdf |
| VR70RM, Analog Video/Audio Receiver, VR70RMMan.pdf |
| VT22 Series, Analog Video/Audio Transmitters, VT22Man.pdf |
| VT40 Series, Analog Video/Audio Transmitters, VT40Man.pdf |
| VDU-100 Series, Video Distribution System, VDU100Man.pdf |
Please Note: Certain touchscreen versions require minimum GUI versions. To ensure full compatibility, update both GUI and touchscreen to the latest versions as shown above.
User Manuals
| Software Updates |
|---|
| RCMS Local (Receiver) (for use in all SEMCO receivers) Ver. 1.4.4.0, 17-May-16, RCMS Local v1.4.4.0.zip |
| RCMS Remote (Remote) Ver. 1.2.4.0, 17-May-16, RCMS Remote v1.2.4.0.zip |
| RCMS / SGCMS Remote Command Interface Ver. 1.0.2, 4-Aug-15, RCI v1.0.2.zip |
| SGCMS Telemetry Signal Simulator Client (TSS200A) (for use in systems w/TSS200C firmware) Ver. 4.1.4.0, 13-Oct-14, SGCMS Client v4.2.0.0.zip |
| SGCMS Telemetry Signal Simulator Server (Remote) (for use in systems w/TSS200C firmware) Ver. 4.2.0.0, 14-Nov-13, SGCMS Server v4.1.4.0.zip |
| SGCMS Telemetry Signal Simulator Client (TSS200A) (for use in systems w/TSS200D firmware) Ver. 5.3.0.0, 27-Aug-15, SGCMS Client v5.3.0.0.zip |
| SGCMS Telemetry Signal Simulator Server (Remote) (for use in systems w/TSS200D firmware) Ver. 5.2.0.0, 26-Aug-15, SGCMS Server v5.2.0.0.zip |
| MCCS Multi-Coupler Control Software Ver. 2.0.0.0, 7-Jun-13, MCCSv2.0.0.0.zip |
| 4.3″ Touchscreen (R200A & R400 Series)* (for use with RCMS software v1.3.9.2 and later) Ver. 1.1.1, 3-Oct-14, 43LCD v1.1.1.zip |
| 7″ Touchscreen (R600A & R400 Series)* (for use with RCMS software v1.3.9.2 and later) Ver. 1.1.3, 13-May-16, 7LCD v1.1.3.zip |
| 4.3″ Touchscreen (TSS200A)*(for use with SGCMS Client v4.1.3.0 or higher) Ver. 1.0.1, 7-Nov-13, TSS200 Touchscreen v1.0.1.zip |
| 4.3″ Touchscreen (TSS200A)* (for use with SGCMS Client v5.2.0.0 or higher) Ver. 2.0.1, 4-Mar-15, TSS200 Touchscreen v2.0.1.zip |
| Wake-on-LAN Ver. , , WOL.zip |